blog.intercom.io
Give your customers best practices, not just FAQs
Never underestimate the value of teaching customers a better way to use your product. The better they are, the more likely they are to become long-term, loyal customers.
The online whiteboard of Kristofer Palmvik
Never underestimate the value of teaching customers a better way to use your product. The better they are, the more likely they are to become long-term, loyal customers.
How can we build exciting new product, whilst iterating our existing product, delivering against commonly requested features from existing customers, with new features needed by prospective customers, whilst keeping everything high quality, bug free, fast and performant?
The default position for a smart team without a clear plan is to snack.
So how do we go about designing bots? When are they useful? Should they be friendly and simple like Slackbot, or fake yet smart like Facebook M?