blog.intercom.io
Give your customers best practices, not just FAQs
Never underestimate the value of teaching customers a better way to use your product. The better they are, the more likely they are to become long-term, loyal customers.
4 links collected from intercom.io in 2016
- Sorting: Oldest links first
- Domain: intercom.io
2016
- blog.intercom.io
Where Do Product Roadmaps Come From?
How can we build exciting new product, whilst iterating our existing product, delivering against commonly requested features from existing customers, with new features needed by prospective customers, whilst keeping everything high quality, bug free, fast and performant?
- blog.intercom.io
The first rule of prioritization: No snacking
The default position for a smart team without a clear plan is to snack.
- blog.intercom.io
Principles of bot design
So how do we go about designing bots? When are they useful? Should they be friendly and simple like Slackbot, or fake yet smart like Facebook M?